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The increasing complexity of customer requirements, production systems and new products influences the processes of complaint management in terms of decision time and resources required. Various approaches to support complaint management can be found in the literatures. However, an analysis of these approaches shows that the state of the art in science and technology is reaching its limits in terms of complexity. In order to master this problem, the department of "Product Safety and Quality Engineering" has developed an algorithm for fault location and solution finding. This algorithm is based on a conceptual model with four phases.
This Project is funded by the Deutsche Forschungsgemeinschaft (DFG; German Research Foundation) - SCHL 2225/1-1